Below are some of the common questions we receive from our agents.
If you have a question that isn't on this list, you can always reach out to us using the contact info at the bottom of the page.
Allstate Agents: send an email to our CSR team at GUScsr@rtspecialty.com.
Non-Allstate Agents: send an email to GUSinfo@rtspecialty.com.
Applications and quote requests can be sent to your underwriter. If you don't have a specific underwriter that you work with, contact us!
Alternatively, you can fax us an application at 425-453-8696.
If any changes need to be made to your quote, reach out to your underwriter via email or phone.
You can email your underwriter, or send a fax to 425-453-8696. The email or fax should state an intent to bind coverage along with the requested effective date. All binding requirements should be attached. To get a full list of binding requirements, refer to the checklist for binding (typically attached to your quote).
If a policy was bound and invoiced prior to 11/13/2023, payment will be handled in our legacy system.
If a policy was quoted prior to 11/13/2023 but bound/invoiced after 11/13/2023, payment will also be handled in our legacy system. Click here.
If a policy was quoted, bound, and invoiced after 11/13/2023, payment will be handled through the RTS Epay system. Click here.
Physical Check Payments
For items invoiced prior to 11/13/2023, checks can be sent to P.O. Box 3867, Bellevue, WA 98009. Checks should be made out to Griffin Underwriting Services.
For items invoiced on or after 11/13/2023, checks can be sent to 26289 Network Place, Chicago, IL 60673. Checks should be made out to RSG Specialty, LLC. In the memo line, please reference your quote #, policy #, and the name of the insured.
Please include invoice copies with your check.
A diligent search letter, or DSL, is a fillable form that is required for all non-admitted policies. It shows that you tried to place an insured's risk in the admitted market and that they were denied. In other words, the DSL documents the rejection and the insured’s eligibility to place the risk in the non-admitted market. The exact requirements will differ for each state, but you can check your state's compliance website for specifics.
For all non-admitted risks, the DSL is required prior to binding coverage. Please ensure that the completed and signed form is included with the other binding requirements.
To report a claim, you can send an email to GUSclaims@rtspecialty.com.
As a Managing General Agency, we don’t typically investigate claims ourselves. Rather, we facilitate notifications to the insuring carrier. For the fastest claim handling, you may contact the Insurance Company directly. Claim reporting information can typically be found on the Declarations page on the insured’s policy.
Logins are intended for our retail agency partners. An agency must be enrolled with RT Specialty and have an active Agency Code. Ideally, each user will have their own login – not only for security, but for ease in delivering online quotes or form confirmation emails.
If you need assistance, please contact email@example.com. When emailing the team, please provide your RT Specialty agency code (provided at the time of agency enrollment).
For instructions on how to enroll your agency with RT Specialty, click here.
When submitting your agency onboarding documents, please indicate in your email that you want to do business with the RT Specialty – Seattle office (formerly known as Griffin Underwriting Services).